hgyz Privacy Policy
hgyz's complete guide on how your personal information is collected, used, and protected is presented here in detail.
Welcome to the hgyz platform. This Privacy Policy ("Policy") explains how we — hgyz — collect, process, store, and protect your personal information when you use our website hgyz.cam ("Platform"). This Policy applies to players in Bangladesh and forms an integral part of our Terms and Conditions.
By continuing to use our platform or creating an account, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this Policy, please stop using our platform and contact us through the FAQ section or via our support team.
1 Types and Methods of Data Collection
We collect various types of information when you register and use services on hgyz. This information is used to provide you with the best possible service and to ensure the security of your account.
1.1 Information You Provide Directly
The information you provide to us directly includes:
- Full name, date of birth, and nationality
- Email address and username
- Password (stored in encrypted form)
- National ID card or passport details for identity verification
- bKash, Nagad, Rocket, or bank account details (for transactions)
- Information provided when contacting our support team
1.2 Automatically Collected Information
When you use our platform, the following information is collected automatically:
- IP address and device identification information
- Browser type, language, and version
- Operating system and platform information
- Which pages you visited and how long you spent on them
- Login time, logout time, and session details
- Gaming activity, betting history, and transaction records
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies that improve your browsing experience. Cookies remember your preferences, keep you logged in, and ensure the platform functions properly. You can disable cookies by changing your browser settings, though this may limit some features.
2 Purpose of Data Use
We use the information collected from you for the following purposes:
2.1 Account Management and Service Delivery
- Creating, managing, and verifying your hgyz account
- Processing deposits, withdrawals, and other financial transactions
- Providing bonuses, promotions, and cashback benefits
- Providing customer support and resolving issues
- Creating a personalized experience based on your gaming preferences
2.2 Security and Compliance
- Preventing fraud, scams, and illegal activity
- Completing Know Your Customer (KYC) verification
- Complying with anti-money laundering regulations
- Detecting and preventing unauthorized access to accounts
- Enforcing responsible gaming policy — preventing access by minors (under 21)
2.3 Communication and Notifications
- Sending important notifications related to transactions
- Informing you about promotional offers and bonuses (based on your consent)
- Sending security alerts and account updates
- Notifying you of changes to the Privacy Policy or Terms and Conditions
2.4 Platform Improvement and Analysis
We use aggregated and anonymized data to evaluate our platform's performance, develop new features, and improve the user experience. Your identity is not revealed in this analysis.
3 Data Sharing and Disclosure
hgyz does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:
3.1 Service Provider Partners
We use certain third-party services to operate our platform, such as payment processors (bKash, Nagad, Rocket), identity verification services, and server hosting providers. These partners receive only the information necessary to perform their specific services and are bound by strict confidentiality agreements.
3.2 Legal Obligations
We may be required to disclose information in response to a court order, government directive, or applicable law. Information may also be shared with relevant authorities in cases involving fraud or money laundering investigations.
3.3 Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance and this Privacy Policy will remain in effect under the new ownership.
4 Data Storage and Security
4.1 Retention Period
We will retain your information for as long as your account is active and for as long as necessary to meet applicable legal obligations after account closure. Financial transaction records and identity verification information are generally retained for longer periods as required by law.
4.2 Security Measures
hgyz takes the following technical and organizational steps to keep your information secure:
- SSL Encryption: All data transmissions are protected by 256-bit SSL encryption
- Password Hashing: Passwords are never stored directly — strong hashing algorithms are used
- Two-Factor Authentication: Additional verification applies on suspicious logins
- Regular Security Audits: Our systems undergo regular security testing
- Access Controls: Employees have limited access only to the information they need
- Firewall and Intrusion Detection: The network is monitored continuously
4.3 Response to Security Breaches
If a security breach occurs that may affect your information, we will notify you as quickly as possible and take the necessary protective measures.
5 Your Rights and Choices
You have the following rights regarding your personal information:
5.1 Right to Access Information
You can request at any time to find out what information we hold about you. This request must be made through our support channels.
5.2 Right to Correct Information
If your profile contains any incorrect or incomplete information, you can request a correction. Contact our support team to correct identity verification information.
5.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, deletion may not be possible for information related to legal obligations, ongoing disputes, or financial transaction records.
5.4 Right to Opt Out of Marketing Communications
If you do not want to receive our promotional emails or notifications, click the "Unsubscribe" link at the bottom of any email or let our support team know. However, transaction-related and security notifications will always be sent.
5.5 Right to Close Your Account
You can request to close your hgyz account at any time. Upon closure, your information will be retained for as long as required to meet legal obligations, after which it will be deleted.
6 KYC Verification and Identity Confirmation
After registering with hgyz, verifying your identity is a legal obligation for us. This process is called Know Your Customer (KYC) and it is also important for your own protection.
6.1 Required Documents
You may be required to submit the following documents for KYC verification:
- A clear photo of your National ID (NID) or passport
- A recent utility bill or bank statement as proof of address
- Proof of ownership of your payment method (e.g., a screenshot of your bKash or Nagad number)
6.2 Use of Information
Information collected for KYC verification is used solely for identity confirmation, fraud prevention, and fulfilling legal obligations. This information is never used for marketing purposes.
Your documents are stored on secure servers and protected through strict access controls. Only authorized staff may view them for verification purposes.
7 Special Protection for Payment Information
Your financial information — bKash number, Nagad number, Rocket number, or bank account details — is handled according to the highest security standards.
7.1 Payment Processing
All financial transactions are processed through encrypted connections. We do not store card numbers, bank PINs, or mobile banking PINs.
7.2 Transaction Records
Records of all deposit and withdrawal transactions are kept. These records are necessary for dispute resolution, auditing, and legal obligations. Under our rules:
- Minimum deposit: ৳500 (per method)
- Minimum withdrawal: ৳800
- Normal withdrawal time: 5-30 minutes
8 Privacy Protection for Minors
hgyz is for persons aged 21 or older only. We do not knowingly collect personal information from minors.
Age verification is mandatory at registration. If we learn that a minor has created an account, that account will be immediately closed and the related information will be deleted.
If you suspect that a minor is using our platform, please notify our support team immediately.
9 International Data Transfers
Our servers may be located in various locations. Your information may be transferred outside Bangladesh. For such transfers, we ensure that adequate data protection measures are in place in the destination country and that the transfer is consistent with this Privacy Policy.
All of our third-party service providers are contractually bound to comply with the highest security standards.
10 Changes to the Privacy Policy
hgyz reserves the right to update or change this Privacy Policy at any time. If a significant change is made, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A special notice will be displayed on the platform
- The "Last Updated" date at the top of this page will change
If you continue using the platform after a revised policy is published, you will be considered to have agreed to the new policy. We recommend that you visit this page regularly.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 Bangla support available
We will process any request related to your data privacy as quickly as possible. For more general questions, visit our FAQ page.